Notice #509653
Identified

System Impacted: - ESNEFT - Yealink Phone - Out of Service

Began:

Recurring issues with phones appearing out of service or offline have been raised with our supplier. We will provide an update as soon as more information becomes available. We apologise for any inconvenience caused.

Reoccurring issues with the phones appearing out of service and offline. This is still being investigated.

We've now resolved the incident. Thanks for your patience.

We are currently seeing a high number of Yealink telephone handsets showing as offline. If your handset is showing "No service" on the display, it will need to be rebooted.

To do this: If your PC is connected via your phone, (i.e. there are two cables in the back of the phone), please ensure your work is saved and do the following on the phone handset: Press the Menu button then press number 6 then 8 then OK - phone will reboot

If your PC is not connected to your phone, (i.e. a single cable in the back of the phone), do the following on the handset: Press the Menu button then press number 6 then 8 then OK - phone will reboot Once the phone has rebooted, you can continue working as normal.

Impact: Several phones showing Out of Service. Please reboot phone via phone settings using the direction keys on the dial pad. This is being investigated urgently.

Further updates to follow

The IT Support Team

If you are affected by the issue please log a self service ticket below: Log a self-service ticket

Previous Incidents

[Resolved] Netcall

Began: Ended: Duration:

There is currently a technical fault with the Netcall phone systems. This is leading to longer than normal wait times. Please use the IT self-service portal via the intranet to log any issues. Further updates to follow

Netcall is reported to be available now for onsite users. Some VPN users may have access based on where their VPN connection is located.

We've now resolved the incident and Netcall is now accessible. Thanks for your patience.

No further notices from the past 7 days.