Notice #354225
Recovering

System Impacted: - Clacton - Telephony Issues

Began:

We've fixed the core issue, and are waiting for things to recover.

Impact: Users at Clacton are experiencing telephony issues when dealing with external outbound/inbound calls. Internal dialling is unaffected. This is being investigated alongside the supplier as a priority

Further updates to follow

The IT Support Team Email: servicedesk@esneft.nhs.uk Phone: x5990

Previous Incidents

[Resolved] System Impacted: - ESNEFT - Integra Issues

Began: Ended: Duration:

Impact: Several staff using Integra are unable to access the system and are having issues loading site. This is being investigated by Finance team and third party.

Further updates to follow

The IT Support Team Email: servicedesk@esneft.nhs.uk Phone: x5990

Integra have now resolved the incident. Thanks for your patience.

[Resolved] System Impacted: - Colchester - Bighand Letter Issues

Began: Ended: Duration:

Impact: Several staff using Colchester Bighand are unable to open letters. Clinical systems team are investigation this issue.

Further updates to follow

The IT Support Team Email: servicedesk@esneft.nhs.uk Phone: x5990

We've fixed the core issue, and are waiting for things to recover. Please restart your machine and try accessing your letters again. This is being monitored.

We've now resolved the incident. Thanks for your patience.

[Resolved] System Impacted: - ESNEFT - Intouch Down

Began: Ended: Duration:

Impact: Several Staff across Ipswich and Colchester are unable to access Intouch System. This is being looked at by our technicians and Clinical Systems team.

Further updates to follow

The IT Support Team Email: servicedesk@esneft.nhs.uk Phone: x5990

We've now resolved the incident. Thanks for your patience. Staff should be able to login to Intouch now. Please restart your PC if issues persist before calling the servicedesk. Thank you.

No further notices from the past 7 days.